Whenever a road accident occurs while driving, the car user must make an insurance claim with their insurance company. This applies whether it is a rear-end collision, a deer-vehicle collision, or an accident in a car park.
If the cause of the accident is unclear, it’s a good idea to call the police so that they can come and determine who caused the accident. If the police are not present, it is important to document what happened as carefully as possible, and to take as many photos as possible of the scene.
Once the immediate emergency has passed, contact our partner Autoklinikka and they will assist you with the claim.
Our partner Autoklinikka can help with repairs of minor damage and glass damage throughout Finland. Autoklinikka’s 24-hour customer service will help you make a claim, inspect the damage and book an appointment for repairs. Autoklinikka can carry out minor repairs and damage inspections at its branches without an appointment. As a customer of Fleet Innovation, you can phone Autoklinikka’s customer service directly.
When you use the services of our partner Autoklinikka, any invoices will be sent directly to Fleet Innovation.
When a vehicle managed by Fleet Innovation is repaired or serviced somewhere other than the Autoklinikka garage, invoicing authorisation must be obtained from Fleet Innovation Oy in advance.
The invoicing authorisation is requested by the garage. If you are the holder or user of the car, please do not apply for authorisation. Authorisation can be requested once the fault, its cause and the costs are known. The same applies to servicing, tyre replacements and any other work invoiced to us. To obtain invoicing authorisation, call Fleet Innovation’s customer service on +358 9 6898 8460 or email info@fleet.fi.
Please include “Laskutuslupa” or “Invoicing authorisation” in the subject line of your email, as this speeds up processing. The invoicing authorisation number must be shown on the invoice.
If your car breaks down on the road you should contact the roadside assistance service of your car manufacturer immediately. They will tell you what to do. You can find contact details for your car manufacturer’s roadside assistance service in the maintenance book. You can get a courtesy car if the car cannot be repaired within the timeline defined by the roadside assistance terms of service.
Audi
0800 922 822
BMW
0800 154 000
BYD
00800 1020 3000
Citroën
0800 105 501
Dacia
+800 3224 2000
09 3747 7493
Ford
09 7252 2022
Honda
0800 166 966
Kia
0200 55050
Mitsubishi
0800 188 877
Mercedes-Benz
Passanger cars
00800-1-777 7777
09 81 710 028
Vans
00800-3-777 7777
+3589 81 710 029
Fuso
0800 4041 4243
Nissan
010 770 5222
Opel
0800 9 8888
Renault
0800 163 663
09-3747 7434
SEAT
0600 122 66
Škoda
0403 400 900
Volkswagen
0800 188 288
Volvo
0800 136 00
Please get in touch if you could not find the answer to your question on our website or in the Fleet Innovation app. Please note that our customer service lines are open 9 am–3 pm on weekdays.
