What to do if accidental damage occurs

Contact Autoklinikka directly

Whenever a road accident occurs while driving, the car user must make an insurance claim with their insurance company. This applies whether it is a rear-end collision, a deer-vehicle collision, or an accident in a car park.

If the cause of the accident is unclear, it’s a good idea to call the police so that they can come and determine who caused the accident. If the police are not present, it is important to document what happened as carefully as possible, and to take as many photos as possible of the scene.

Once the immediate emergency has passed, contact our partner Autoklinikka and they will assist you with the claim.

When the car needs to be taken to a repair shop

Our partner Autoklinikka can help with repairs of minor damage and glass damage throughout Finland. Autoklinikka’s 24-hour customer service will help you make a claim, inspect the damage and book an appointment for repairs. Autoklinikka can carry out minor repairs and damage inspections at its branches without an appointment. As a customer of Fleet Innovation, you can phone Autoklinikka’s customer service directly.

When you use the services of our partner Autoklinikka, any invoices will be sent directly to Fleet Innovation.

Repairs at another repair shop

When cars administered by Fleet Innovation are repaired or serviced by some other service provider than Autoklinikka, the service provider must request permission to invoice in advance through Fragus’ portal.

The service shop will request permission to invoice on behalf of the vehicle holder/user – the holder/user should not do this.

The shop can request permission to invoice once they have determined the fault, its cause, and the repair costs. This also applies to maintenance, tyre fitting and other work which will be invoiced to us.

Fragus’ portal

If you break down

If your car breaks down on the road you should contact the roadside assistance service of your car manufacturer immediately. They will tell you what to do. You can find contact details for your car manufacturer’s roadside assistance service in the maintenance book. You can get a courtesy car if the car cannot be repaired within the timeline defined by the roadside assistance terms of service.

Also get in touch with our FleetCare team.

Any more questions?

Please get in touch if you could not find the answer to your question on our website or in the Fleet Innovation app. Please note that our customer service lines are open 9 am–3 pm on weekdays.